My wife and I had to move to Italy in a hurry, my wife decided to take one of our dogs with her, she used another company, things did not go so well. Since we had started working with Jet-A-Pet to ship my large dog, Lisa Strode, bent over backwards to get my first dog out of customs in Germany, but made sure my dog made it safely to his destination without a hitch. When I have to move my dogs again, I will definitely use Jet-A-Pet.
This company was amazing. After having some problems with a airline trying to get our dogs to travel with us, I had called an airline that had the only direct flight from JFK to Vienna, they told me to call Jet-A-Pet because they are the pet shipping company that the airline dealt with. With a little over 2 weeks before we were leaving I called the company and they started to help. They got the flight booked onto the separate airline, sent me an itinerary as to who I going to meet us at JfK (who was great, she sent me pictures of the dog before he got on the plane and assured me that if the carrier didn't take the dog due to cold weather she would get him and take care of him till he could fly). And when we had a delay to our flight and it looked like we would have been late, I emailed Leigh ( she is great answered all my questions no matter how many times I asked the same one) and she sent me contact information to the people who she would normally contact in Vienna to see about looking after the dog if we were to late. Overall very happy with the little amount of time that was given to get our dog overseas, if we ever had an issue I would call them first. Definitely use them again.
Lisa and all of the Jet-a-Pet employees made the transport of our little dog, Penny, very simple! Not only that, we received multiple updates on the whereabouts of Penny during her whole trip!! Their caring, helpfulness, and knowledge of the procedure made the
whole process easy and less stressful for all! We can't thank you enough!!
We had a great experience flying our pet to London from NYC. With less than 10 days, Lisa and her team helped to guide my Father through the process. In particular the EU/USDA forms, in fact the vet faxed Jet-a-pet, they reviewed the forms before they fedexed them out - which was a nice touch in that Lisa fact-checked the forms. We dropped our cross beagle in Westport 24hrs before the flight. It was a nice facility with plenty of space. The only wrinkle was on the day of the flight - massive traffic hindered the BA check in, so Jet-a-pet quickly got Gumbo rebooked on a flight the same day with United. We were so grateful! Would recommend them completely!
WORLDWIDE PET RELOCATION
This letter is in regards to the terrific job you did in transporting our dog "Lucy" from Baltimore, Maryland to Perth, Australia in June.
From the unending paperwork to all the health inoculations needed, everything went smoothly, thanks to your expertise. We have no doubt that Lucy received the best of care during her long twenty-five hour trip.
All the communications along the way to confirm Lucy's status were timely and occurred just as you confirmed they would. You should know that the Quarantine Personnel and facilities in Perth were excellent. The people were very caring and thoughtful.
All of this happened because of you, and for that we are forever grateful.
Lucy is doing extremely well in Western Australia, enjoying the Indian Ocean, all the Parks and Swan River walks.
We will be calling you again in approximately three to four years for Lucy's return trip to the United States.
Thanks again for your help in delivering our dog to us, safe, sound and unscathed.
Hello, my names Louie and I received a mastiff from Africa with no issues due to Jet-A-Pet relocating her to me in Arizona. I've had multiple setbacks trying to bring her here prior to involving Jet-A-Pet due to the heat embargo with the airlines.
Jet-A-Pet is very well organized and their customer relations is outstanding! From the moment I spoke to Lisa to the arrival of the puppy, Lisa was there for me every step of the way. Any concerns I had was addressed immediately as if I was their only customer or a family friend.
Their vast knowledge on foreign and domestic transporting and care for the animal made it so easy to transport her from South Africa to Arizona in the U.S. I would have never known of all the paperwork needed to be done in order to get her here, Lisa took care of everything to ensure a smooth ride.
I could never have done it without you Jet-A-Pet, Thank you so much Lisa. I highly recommend anybody needing assistance to involve Jet-A-Pet to get your loved animal safe in your hands!!
Thank you so very much, Louie Perez